Patient Feedback

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete a Customer Comment Card located at the patient bedside. This enables us to evaluate and improve our services to our patients. These comment cards are anonymous however, if you wish to write your details your concerns will be acknowledges and dealt with appropriately.

If you are concerned about your care we encourage you to speak with the Nurse Unit Manager on the Ward or the Director of Clinical Services during the day. Our After Hours Managers are available to speak with afterhours. It is important that you notify our staff whilst an inpatient so we can respond immediately.

If you have attempted to resolve your concerns and you are still unsatisfied you may make a formal complaint in writing.

Feedback can be mailed:

Director of Clinical Services
Warringal Private Hospital
216 Burgundy Street
Heidelberg VIC 3084

or submitted directly via the form below.

Type of Feedback

Complaint Compliment

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Person providing feedback

First Name

First Name must have at least 0 and no more than 256 characters.The value of the First Name field is not valid.

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Last Name

Last Name must have at least 0 and no more than 256 characters.The value of the Last Name field is not valid.

*

Contact Phone

Enter a valid telephone number.

*

Contact Email

Enter a valid email address.

*

Patient details (if not person providing feedback)

First Name

First Name must have at least 0 and no more than 256 characters.The value of the First Name field is not valid.

Last Name

Last Name must have at least 0 and no more than 256 characters.The value of the Last Name field is not valid.

Details of Complaint

Where did the incident occur?

Where did the incident occur? must have at least 0 and no more than 256 characters.The value of the Where did the incident occur? field is not valid.

When did the incident occur?

When did the incident occur? must have at least 0 and no more than 256 characters.The value of the When did the incident occur? field is not valid.

What happened?

What happened? must have at least 0 and no more than 5000 characters.The value of the What happened? field is not valid.

What are your concerns?

What are your concerns? must have at least 0 and no more than 256 characters.The value of the What are your concerns? field is not valid.

Incident reported to?

Incident reported to? must have at least 0 and no more than 256 characters.The value of the Incident reported to? field is not valid.

Further comments?

Further comments? must have at least 0 and no more than 5000 characters.The value of the Further comments? field is not valid.

Details of Compliment

Comments

Comments must have at least 0 and no more than 5000 characters.The value of the Comments field is not valid.

 

 

Please enter the code as shown

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